Mau77's Privacy Commitment
Six core principles that form the foundation of your personal data protection.
High-Level Encryption
All your personal data and financial information is protected using industry-standard 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
No Data Sales
Mau77 has never and will never sell your personal information to any third party for marketing or commercial purposes. Your data is used solely for platform operational purposes.
Secure Data Storage
All data is stored on servers protected by multi-layered firewalls and a 24-hour intrusion detection system. Internal access is also restricted to authorised personnel only.
Full Member Control
You have the right to access, correct, or request deletion of your personal data at any time. mau77 provides easy channels to help you manage your own account information.
PDPA Compliance
Mau77's Privacy Policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews to ensure our standards remain current.
Communication Preferences
You can choose the types of communications you wish to receive from mau77 — promotions, updates, or account notifications. Unsubscribe options are readily available in every message.
This Privacy Policy ("Policy") describes how mau77 collects, uses, stores, and protects your personal information when you use our platform. This document applies to all registered members and visitors of the mau77 website.
Mau77 takes our responsibility to your privacy seriously. We understand that your trust is our most valuable asset, and we are committed to handling your personal information transparently, responsibly, and securely. By registering or using the mau77 platform, you agree to the data processing practices described in this Privacy Policy.
This policy is written in English for the convenience of our members in Malaysia and is updated periodically to reflect changes in privacy practices and applicable legal requirements.
01 Introduction
Mau77 is a licensed online sports betting and gaming platform operating under a valid licence. We act as the data controller for the personal information you provide to us. Our registered address and full operational details are available for review in the About Us.
This Privacy Policy covers all services provided through the mau77 website and our mobile app, including sports betting, casino games, slots, promotions, and all customer support interactions. If you disagree with any part of this policy, please discontinue use of our platform.
02 Data We Collect
Mau77 collects various types of information depending on how you interact with our platform. We only collect data that is necessary for clearly stated and legitimate purposes.
| Data Category | Data Type | Purpose of Collection |
|---|---|---|
| Identity | Full name, date of birth, ID number | KYC verification & legal compliance |
| Contact | Email, phone number, address | Account & support communications |
| Financial | Payment method, transaction history | Deposit & withdrawal processing |
| Technical | IP address, device type, browser | Security & platform improvements |
| Usage | Betting history, games played | Analytics & responsible gaming |
| Preferences | Account settings, promotional preferences | Personalising the user experience |
Data may also be collected indirectly through cookies, tracking technologies, and publicly available sources, subject to the privacy preferences you set in your browser.
03 How We Use Your Data
Mau77 uses the information collected for lawful and transparent purposes. We will not use your data for any purpose that conflicts with what is stated in this Privacy Policy.
- Account Management: Creating and maintaining your member account, including identity verification and mandatory KYC processes.
- Transaction Processing: Processing deposits, withdrawals and all financial transactions on the platform securely and efficiently.
- Platform Security: Detecting and preventing fraud, money laundering and any misuse that could harm the platform or other members.
- Service Communications: Sending important account notifications, security updates and relevant service information.
- Marketing Communications: Sending promotional offers and the latest news — only if you have given consent, which can be withdrawn at any time.
- Responsible Gaming: Monitoring usage patterns to identify potential gambling issues and provide appropriate assistance.
- Legal Compliance: Fulfilling legal obligations including reporting to relevant authorities when required.
- Product Improvement: Analysing aggregate usage patterns to enhance the overall platform user experience.
04 Information Sharing
Mau77 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where sharing information is necessary to operate our services effectively.
Your personal information may be shared with:
- Payment Provider: Approved financial institutions and payment processors to facilitate your deposit and withdrawal transactions.
- KYC Provider: Third-party identity verification services used to fulfil our compliance requirements.
- Technical Service Provider: Companies that assist us in managing technical infrastructure, security, and customer support.
- Authorities: Government agencies, regulatory bodies, or law enforcement authorities when required by applicable Malaysian law.
- Game Provider: Game software companies that provide content within our platform, to the extent required for gaming operations.
All third parties that receive your data are bound by strict confidentiality agreements and are required to process your data in accordance with protection standards equal to or higher than our own.
05 Data Security
The security of your personal information is mau77's top priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorised access, disclosure, alteration, or destruction.
Security measures we practise:
- 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected with banking-grade encryption.
- Multi-Layer Firewall: Our infrastructure is protected by firewall systems configured to defend against cyberattacks.
- Two-Factor Authentication (2FA): Members can enable 2FA for an additional layer of security during login.
- 24/7 Monitoring: Our security team continuously monitors the system to detect any suspicious activity.
- Regular Security Audits: Penetration testing and security audits are conducted regularly by independent experts.
- Internal Access Controls: mau77 staff may only access data required for their specific duties, with full access logs maintained.
06 Cookies & Tracking Technologies
Mau77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform operations such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymised information about how visitors use our website to help us improve platform functionality.
- Functional Cookies: Remembering your preferences such as language and account settings to deliver a more personalised experience.
- Analytics Cookies: Helping us understand aggregate usage patterns to make better product development decisions.
You can control or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the mau77 platform.
07 Your Rights as a Member
Under Malaysia's PDPA and mau77's privacy commitments, you have the following rights regarding your personal information. We fully respect these rights and provide easy channels for you to exercise them.
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right to Rectification
You may request correction of any inaccurate or incomplete information in your account.
Right to Erasure
You may request deletion of your data subject to our legal retention obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Restriction
You may request restriction of your data processing under certain legally recognised circumstances.
Right to Portability
You may request your data in a structured, machine-readable format for transfer.
To exercise any of the rights above, please contact our support team via Live Chat or email at [email protected]. We will process your request within 30 business days.
08 Data Retention
Mau77 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
- Active Account Data: Retained for the duration your account is active and in use.
- Data After Account Closure: Basic information such as name, date of birth and transaction history is retained for a minimum of 7 years after account closure for legal compliance and anti-money laundering purposes.
- Security Logs: Access logs and security activity are retained for 2 years for investigation purposes if required.
- Communication Data: Customer support correspondence records are retained for 3 years.
Once the specified retention period has expired, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.
09 Children's Privacy
Mau77 services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
If we discover that information belonging to a minor has been collected without proper age verification, we will take immediate action to delete that information and close the relevant account. Parents or guardians who believe their child has registered on our platform are encouraged to contact us immediately.
10 Policy Amendments
Mau77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technological developments. The latest update date is always displayed at the top of this document.
For material amendments, we will notify registered members via email or in-platform notification at least 14 days before the changes take effect. Continued use of the mau77 platform after an amendment takes effect constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically. If you disagree with any amendment, you may choose to close your account before the changes take effect.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:
- Live Chat: Available 24/7 within the mau77 platform — the fastest way to get a response.
- Email: [email protected] — response within 1–2 business days.
- FAQ: Visit FAQ page for answers to commonly asked privacy questions.
We are committed to resolving every privacy-related complaint seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
Join mau77 with Confidence & Security
Your data is fully protected. Register now and enjoy a safe, fair, and responsible betting experience alongside thousands of trusted members in Malaysia.